ORGANIZATIONThe organizations of such trips are performed by Travel Zone an Operator located 50, Pandrosou Str., Athens, Greece. We are members of HATTA (Hellenic Association of Tourist and Travel Agencies) and we are licensed by GNTO (Greek National Tourist Organization) with the number: 0206E61000250500.
IMPORTANT NOTES
- Our packages are individual services and not groups and circuits closed with guides. Only during the regular excursion included in the package the passengers will be guided with a group.
- The order of events and places visited can change from the original program due to weather or operational problems and holidays in each country and city, possibility of transport, museums, shows, etc., can change their usual schedules and remain closed without notice.
- For security of the European Community, the airlines don’t disclose the lists of passengers on flights, in the case of loss of connection or last minute changes, the passenger must contact directly and immediately Travel Zone for modification of time of your arrival transfer (two hours before of the time entered), under penalty of losing this service as no show.
AIR TRANSPORTThe packages do not include the price of air transport, unless otherwise mentioned, in "The Package includes". Airline tickets, when included and issued with the unique contract between the passenger and the air company. The air company is not responsible in any event if the passenger is not on board.
TRANSFERSAs specified in the itinerary, including transport by taxi or minivan and assistance in most routes. Allows 01 suitcase normal sized and 01 carry-on hand luggage per passenger. In case of personal luggage exceeding this limit the passenger must rent a car to transport. The arrival and departure transfers of packages are made based on dates sent by responsible agencies of booking. In the case of loss of connection or last minute changes, the passenger must contact directly and immediately Travel Zone for modification of time of your arrival transfer (two hours before of the time entered) under penalty of losing this service as no show. If client has lost luggage on arrival at the airport, we request to inform one of our representatives (assistant or driver) to await at the airport. People with special conditions and accompanied by animals or guide dogs shall notify this request for an appropriate transfer.
HOTELSAll hotels in this brochure were selected between the best of each category and include daily breakfast and taxes. If availability does not exist for a specific hotel mentioned, similar hotels will be used. If passengers want a specific hotel, in another location and different from those used in the packages, you can request during the book and the confirmation is subject to availability and appropriate supplement.
ACCOMODATIONOn double occupancy, double beds in hotel rooms and cruises cabins are not subject to confirmation, only offered to the passengers subject to availability on the day of check in. On triple occupancy, mostly, is made from the double room with an additional bed. The prices for single occupancy is for individual rooms and cabins. Travel Zone cannot offer shared accommodation.
CRUISESAll cruise itineraries, prices and ships are subject to change without prior notice by shipping companies. The conditions and specific information of shipping companies responsible for cruises can be found on their own brochures or websites. Due to variation of petrol prices during the year an additional surcharge for fuel on the packages may apply, this information will be notified in due time. If you have any doubt or require additional information, please, consult your travel agent.
TOURS & SIGHTSEEINGThe tours include air conditioned coach and professional guides in English or Spanish. All tours and excursions for cruises as well as excursions not mentioned in "Package includes" are not included in the packages being optional.
MEALSAs specified in the descriptions of the routes. Services described in the "Packages includes" containing "full board" the beverages are not included.
PRICESAll prices are subject to change without prior notification, due to increase by hotels and operators, shipping companies, exchange fluctuation or fuel surcharges.
NOT INCLUDED IN THE PACKAGE PRICEAirline tickets and airport taxes (except those which are specified), costs of passports and visas, laundry services, phone calls, beverages, meals not indicated in the itinerary, tips any type, personal costs, baggage excess and its transfer, optional tours and excursions during the cruise and anything that is not mentioned in specific package.
DEPOSITS & FINAL PAYMENTA mandatory deposit of € 100,00 per person, per package (which will not be refunded) or full payment if the value is less than € 100,00 in the booking. The rest of payment shall be 45 days prior to guest arrival.
Booking made less than 45 days prior to guest arrival, must have full payment.
CHILDREN’S DISCOUNTChildren’s discounts will be available upon request.
CANCELLATIONS / REFUNDSAll cancellations must be made in writing and will be
answered within 24 hours of receipt by our operator. A reservation should be considered cancelled only after receiving our confirmation of such cancellation. If a cancellation is received less than 60 days prior to the arrival of passenger, the cancellation expenses will be charged according to the following table:
- 60 - 45 days before arrival: € 100,00 (corcening the deposit)
- 44 - 30 days before arrival: 20% of total price
- 29 - 15 days before arrival: 35% of total price
- 14 - 08 days before arrival: 50% of total price
- 07 - 00 days or if have no show of passenger: 100% of total price.
There will be no refund for unused services or changes in itineraries made by passengers without permission. During the performance of package, the customer must contact and request changes of the reservation directly with the local agent representative.
BAGGAGEIt is allowed 01 suitcase normal sized per passenger in all transports. Passenger shall be fully responsible for their luggage and personal belongings during the course of the trip. Regarding to land transport, luggage and other personal belongings should be kept with you, whatever part of the vehicle that will be placed and will be transported at the risk of the user. We recommend users are present in all manipulations of loading and unloading of baggage. Baggage on air transport, rail, sea or driving, conditions of transport companies will apply, being the ticket passage, the document binds the mentioned companies to the passenger. If client suffer any baggage damage, loss or delay, the passenger must present a claim against the Transport Company. For transport of large volumes of luggage such as bicycles, surfboards, etc, a supplement will apply (please consult). The tour packages in tourist class can have a piece of 20kg in air transport. The company
may charge a supplement or can refuse baggage that exceed this weight or parts. Recommended not to store valuables, medication, passport, documents or money inside baggage. If you want to have this procedure, make a statement before travelling.
TIPS / TAXES / TICKETSTickets to museums and sites during excursions are included. Not included any kind of tip, and the tips are at your discretion.
TRAVEL DOCUMENTSPassenger must have valid passport, and visas for the countries that require them. Under 18 years old must have an authorization letter written and signed by their parents or guardians as such document can be requested by any authority. In the case of loss of a document for passenger such as hotel voucher, ferries tickets, air tickets, etc, Travel Zone will not be held responsible and the penalty that will apply for a new booking and issuance of such documents.
HEALTH REQUIREMENTSAny physical or mental disability requiring special attention or treatment must be noted at time of reservation. The tour operator and/or its representative reserve the right to exclude such passengers if necessary, unless prior arrival for their participation has been obtained from local, cruise and land operators.
TRAVEL INSURANCEOur packages do not include travel insurance, for this to protect your investment, we recommend for you to purchase full travel insure that will cover the entire cost of your trip in case cancellation, trip interruption
for any reason, etc. The best insurance for you can be indicated by your travel agent.
PERSONAL ATTENTIONThe staff of Travel Zone are available 24 hours / 7 days a week, anytime of day or night, to help the customer to resolve any inconvenience. Incidents that are not reported to our attention during clients stay, cannot be treated with attention and appropriate action and certainly cannot be considered after the client’s departure.
RESPONSIBILITYTravel Zone is a Tourist Operator in Greece and representative acting as agents between the client and the local operators, maritime services, land, hotels, cruises and transport companies related with the booking made through Operator. Responsibility of Operator and Representatives are limited. The services received by passengers of several suppliers of package or service accepted are the responsibility of the same, for this Travel Zone cannot be responsible for loss and personal injury or materials suffered for whatever reason, and the complaint must be notified to local suppliers. The Operator and their representatives not accept responsibility in case of damage, loss, accident, injury, illness or other irregularities caused by defects in vehicles used for transport, or for failures and for non-compliance by local operators, or any agency associated, including its employees are involved with booking through the Tour Operator. The Operator and its representatives are not responsible for any consular, political, military complications created voluntarily or involuntarily by the passenger or by any other person or reason. Also reserves the right to change or cancel the contract packages when necessary for any sudden, climatic factors, conflicts and the others events that put the health and safety of passengers at risk.
